Frequently Asked Questions

Everything you need to know before, during, and after your order. If you don't see your question here, reach us directly at contact@nottinghillequine.com and we will get back to you promptly.

What does Notting Hill Equine offer?

Notting Hill Equine is a considered collection for the English hunter/jumper rider — tack accents, sport-horse jewelry, apparel, and home and barn pieces designed with the same restraint and detail you bring to the ring. Explore the full collection under Shop Riders, Shop Horses, and Shop Services.

Are any pieces made to order?

Yes. Select pieces — including engraved and personalized items — are made to order rather than pulled from standing inventory. This is intentional: it allows for the level of detail and finishing NHE is built on, rather than mass-produced stock sitting in a warehouse. Made-to-order pieces are noted on their individual product pages, and the timeline below reflects this.

Please allow 2–4 weeks from order to delivery.
Made-to-order and personalized pieces are produced after your order is placed, then shipped to you. This is reflected in the total delivery window below — there is no way to expedite a made-to-order piece.

How long does shipping take?

Every order is duties and shipping included — what you see at checkout is what you pay, with nothing added at delivery. Orders are processed within 1–4 business days, followed by 10–15 business days in transit, for a total delivery window of approximately 11–19 business days. We do not currently offer next-day or expedited shipping. Full details live on our Shipping & Handling page.

Do you ship internationally?

Yes. Duties and shipping are included in the price you see at checkout, so there are no surprise fees on delivery, regardless of destination. See Shipping & Handling for details specific to your region.

What is your return policy?

We want you to be genuinely glad you ordered. For items under $150, if something isn't right, we offer a refund without requiring you to send the item back — simply email us at contact@nottinghillequine.com with your order number and a brief note (a photo helps if the item arrived damaged or defective), and we will process your refund directly.

For items $150 and over, please reach out to us within 14 days of delivery to begin a return. Full eligibility details are outlined in our Refund Policy.

Please note that made-to-order and personalized pieces are not eligible for return or refund, given their custom nature, unless the item arrives damaged or defective.