Refund policy

We want you to be genuinely glad you ordered from Notting Hill Equine. This page outlines how refunds and returns work, in full.

Items under $150

No return necessary.
For any item under $150, if you are not satisfied, email us at contact@nottinghillequine.com with your order number and a brief description of the issue within 14 days of delivery. If the item arrived damaged or defective, a photo helps us process your request faster. Once reviewed, your refund will be issued to your original payment method — there is no need to ship anything back to us.

Items $150 and over

For items $150 and over, please contact us at contact@nottinghillequine.com within 14 days of delivery to begin a return. We will provide instructions for returning the item. To be eligible, the item must be unworn, unused, and in its original condition and packaging. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method.

Made-to-order and personalized pieces

Made-to-order and personalized pieces — including engraved and custom items — are produced specifically for your order and are not eligible for return or refund, except in the case of a damaged or defective item. If a made-to-order piece arrives damaged or is not as described, contact us at contact@nottinghillequine.com with a photo and we will make it right.

Damaged or defective items

If your order arrives damaged or defective, contact us at contact@nottinghillequine.com as soon as possible with your order number and a photo of the issue. We will resolve this at no cost to you, regardless of order value.

Refund timing

Once a refund is approved, please allow a few business days for it to appear on your original payment method, depending on your bank or card provider.